Refund & Cancellation Policy
Last updated: 2026-07-20
This policy explains cancellation and refund terms for FelixMail subscriptions. Your subscription is billed per mailbox, monthly.
14-day free trial
Your subscription starts with a 14-day free trial. No charge is made during the trial. If you cancel before the trial ends, you are not billed.
Cancel anytime
You can cancel your subscription anytime from the panel. Service remains active until the end of the current billing period and does not renew afterwards.
Usage-based billing
Pricing is based on your number of active mailboxes. Adding a mailbox applies a prorated charge for the remaining period; removing one credits the remaining period prorata.
Refunds
Payments are collected and invoiced through our Merchant of Record payment provider. For incorrect or duplicate charges, contact us within 14 days of the charge; eligible requests are refunded. No refunds are issued for service periods already used.
What happens if payment fails?
If your payment cannot be collected, your service is not terminated immediately. You are notified by email first and the payment is retried several times. If it still fails, access to your mailboxes is suspended — but emails sent to you continue to be accepted and stored in your mailbox, and are not deleted. After 60 days, acceptance of new email also stops. After 180 days you receive a final warning, and 30 days after that warning the mailbox is permanently deleted. If you complete payment within this period, you regain full access to all of your emails. Details are set out in the Distance Sales Agreement.
How to cancel
Cancel via Panel → Billing → “Manage subscription”, or by emailing the address below.
Contact: info@felixmail.email